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The Queen’s Awards for Enterprise: Innovation 2007. “Pioneering insurance underwriting innovation for those affected by cancer”
Copyright © 2007-2016 Medi TravelCover Ltd Designed & Maintained by: ICT Dynamics Ltd.
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A poem from Costa del Sol:  “We’re looking at the shining sea   Brenda, Cynthia & me The sky above’s a perfect hue   A truly Mediterranean blue It’s due to you I’m having fun   With two good friends here in the sun Insurance brokers hear my plea   While considering the SMALL ‘c’ Please remember I’m still me...” (Barbara M., Oxford) “...a massive thank you for insuring us to go to Florida. Magical Disneyland is as wonderful as it sounds. Joshua swam with Dixie the Dolphin on his twelfth birthday, we have never seen him smile so much, he loved every moment of it as you will see in the photo we are sending you. Our memories will last for ever & ever and all of us shed so many tears for our precious son whom we adore so much. With his photo you can put a face to a name..." (Paul, Karen & Joshua S., Malpas, Newport.) "...We experienced an uncaring attitude with many other companies we contacted prior to yours. A terrific service, thank you..." (Doreen B., Grangemouth, Sterlingshire.) “...thank you for understanding a condition and taking it in the right context. Otherwise our trip would have been cancelled if we did not have full cover...” (David & Caroline S., Odiham, Hampshire.) “...expecting getting insurance for Ross to be a nightmare - you have made it the easiest thing I have ever done. Thank you...” (Lindsey McC., Blackwater, Camberley.) “...A life line for people in my position. Thank you...” (George & Marjorie McK., Spital, Wirral.) “...It has been a pleasure to speak to friendly, knowledgeable staff who have provided excellent service in the past and for our forthcoming trip abroad. I have told many people about Medi Travelcover and have given your number out to several people who might need your service in the future..." (Sharon P., Southsea, Portsmouth.) “...we felt you treated Darren as an individual, not just another person with a brain tumour! He is a fit individual at the moment. We felt you treated him with respect and dignity - thank you! ...” (Darren & Alison P. Ryde, IoW.) “...after having high quotes and two outright rejections I was a little tearful and apprehensive - your manner and obvious knowledge was so wonderful and uplifting. ...you immediately put us at ease and understood that the quality of mum’s life was important...” (Christine F., Leeds.)
We would like to share some of the comments and a few of the many postcards that our customers have taken the trouble to send us from their trips around the world. There are also extracts from letters, e-mail & feed-back forms.   As we need to protect the identity of our clients for reasons of confidentiality, chartered accountants Messrs. Bryant & Co have independently verified all comments and quotes to ensure authenticity and accuracy. Names have been abbreviated or obscured from scanned images.   Some quotes...   “...I wanted to write to thank you for your help during our phone call. Even though I am finished with most of my treatment and have a healthy prognosis, I still found listing and discussing all of my details so many times over the phone very difficult, and so I was very grateful for how much more pleasant it was talking to you. Your professionalism, sensitivity and understanding of cancer treatments (and the complications that may arise from them) made my phone call with you the most positive one by far. I thought that you might not realize what a difference speaking to someone with your expertise and kindness can make, and so I wanted to write to tell you...” (Christine Y., Teddington)   "...our holiday will be remembered as the latest of many special times we have all had together and made possible by your efforts on our behalf..." (Elaine & David G., Lanark)   “...You were the only company willing to help us. I had promised to take Bradley to Disneyland when he was very sick and it was looking like we would have to disappoint him. Thank you...” (Michael & Sharon B., Copthorne, W.Sussex.)   “...Really reassuring and friendly - rare for an insurance provider!! Many thanks...” (Frances P., Kingston upon Thames.)
“...Great service, lovely people, excellent!!...” (Dawn D., Aberdeen.) “...To get insurance cover for my son was done in an exceptionally short space of time. All advisors I spoke to were extremely friendly and professional. One of the advisors asked me ‘how I coped with it all’ which not many people ask! And that made me feel quite proud of myself. I am so impressed with this company that I have their phone number on my mobile so that if anyone wants insurance in difficult circumstances, I will tell them about Medi TravelCover...” (Gina H., Bedisford, N. Devon.) “...Of the specialist companies we contacted Medi Travelcover was the only one which didn’t immediately subject us to the standard checklist. We were spoken to as individuals and given the time to clarify our circumstances. The whole process was dealt with speedily and with great kindness...” (Francis & Margaret C., Bishop Auckland, Co. Durham.) “...one hundred percent for the patient and not just out to make money from people’s unfortunate medical conditions...” (Bobbie W., Grimsby.) “...The quality of service has been excellent. Friendly, empathetic yet extremely knowledgeable and professional staff. Thank you for going the extra mile to help us at short notice in a difficult situation...” (Neil & Patricia S., Lisvane, Cardiff.) “...she was brilliant from the very first phone call, without her help I am sure we would not be going on holiday with the peace of mind we now have. Thank you once again for making our family holiday possible...” (John & Elisabeth C., Offerton, Stockport.) “... Customer service is amazing, thank you for being able to insure me, you’ve made my life...” (James B., Ipswich.) “...Excellent service, well informed, friendly staff. Made me feel ‘normal’...” (Denise C. Leeds.) “...overwhelmed with every aspect of  Medi Travelcover.  Within one  day you  made a long a  waited  holiday  a reality. Thank you!...” (Sally P., Aveley, Essex) “...Thank you for your kindness and prompt attention... (William & Patricia M., Beckenham, Kent.) "...I would like to thank you for making our holiday more enjoyable by getting the insurance. It has taken a lot off my mind because we would have gone without it...” (Terence P., Ramsgate.) “...Gave every confidence and satisfaction for the journey ahead, and would like to thank you once again for all your help..." (Shauna D., Dumbarton.) “...excellent service, without you it would have been difficult for us to go to the USA. Thank you...” (Jeffery & Margaret H., Worksop, Notts.)
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“...Refreshing! Well trained staff, good product!...” (Joseph & Chiquita H., Edinburgh.) “...Your company doesn’t exploit clients suffering from cancer,  your  premiums are fair which  enables  everyone affordable insurance to go on holiday. Thank you very much...” (Jennifer G., Walker, Newcastle upon Tyne.) “...Excellent communication skills and empathy shown by staff...” (Maureen & David W., Cheltenham.) “...were  understanding  and  nothing was too  much trouble,  I  could not and never  have had  better service...” (David & Jean R., Faradon, Chester.)      “...it has given me peace of mind...” (Helen N. & John K., Addlestone, Surrey.) “...It was a great comfort to speak to your staff who were very knowledgeable and understanding about my illness. They provided me with the travel insurance I needed for which I am so grateful after having such a negative response from other companies...” (Edith T. Carrickfergus, N. Ireland.) “...couldn’t fault anything about the service we received. Just wish more companies could be like yours. Trying to get insurance for people who have cancer is a nightmare...” (Jeff & Alison W., Ditton, Aylesford.) “...I didn’t realise taking out holiday insurance for my son would be so difficult or I wouldn’t have thought about going on holiday. Thanks to you, I now know it’s possible and will feel comfortable travelling in the future...” (Helen S., Holbrook, Derby.) “...Your staff were extremely helpful, many thanks to them...” (Charles & Patricia H., Kettering, Northants.) “...Since contacting Medi Travelcover the empathy shown towards our situation has been faultless. The company should be proud of the excellent manner that they have...” (Roy & Jean H., Chadwell St Mary, Essex.) “...It was wonderful to be able to talk to people who knew about chemotherapy etc. and so avoiding having to go into long explanations...” (Kenneth & Sarah F., Brackley, Northamptonshire.) “...At a difficult time there was help at the end of the phone and extremely patient staff...” (David & Pamela F., High Littleton, E. Somerset.) “...I am so pleased with the service I have recommended Medi Travelcover to our new hospital and two clinics...” (Kathleen H., Wishaw.)
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“...Having contacted several other companies and been through their standard questionnaire I reached something of a block regarding prognosis. Your company was much more realistic - how am I feeling now? - Giving a much more realistic analysis of the condition...” (Margaret W., Exmouth.) “...You were one of two companies prepared to consider my insurance requirement. The others said ‘no’ on the mention of lung cancer and showed no interest in my current state of health, which appears good for the condition that I have...” (Peter B., Seascale, Cumbria.) “...a big thank you to you all for your expert help and consideration in making my son’s dream holiday come true...” (Jason & Lorraine S., Sutton Coalfield.) “...We found you all very helpful and very fast in arranging insurance...” (Peter & Carol A., Cheshunt, Herts.) “...We found your staff member we dealt with to be most helpful and understanding...” (Ivan & Elizabeth M., Ealing, London.) “...I have the utmost confidence in the way you have dealt with my problems and the understanding you have shown...” (Peter T., North Shields.) “...Taking everything into consideration, I would like to thank you for making this as painless as possible...” (Gertrude B., Llandaff, Cardiff.) “...excellent service you could not have been more helpful...” (Tom F., Ayr.) “...Thank you, much appreciated and the stressless holiday I can now have due to your insurance cover is so helpful. The manner in which you have dealt with this is excellent...” (Jane B., Margate, Kent.) “...I was very happy with the service you provided, right from the first phone call. At no time was I rushed or made to feel a nuisance, all my queries were answered sensibly and intelligently. My consultant and staff have made a record of your company for future patients who may require insurance...” (David & Beryl A., Kings Lynn, Norfolk.) “...very friendly, caring and professional...” (Debra McD., Sittingbourne, Kent.) “...I was pleased you understood the advantages of a holiday after a long period of treatment, and would insure one for it...” (Sara M., Bishops Stortford.) “...Extremely remarkable to find such help and assistance...” (Faye N., Droylsden, Manchester.) “...Very prompt attention. Excellent at returning calls and correspondence..." (John N., Netherlee, Glasgow.)
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“...I will certainly recommend this company to others in a similar situation as service was faultless and really easy to organise. Top marks all round “ thanks to everyone...” (Kate D. & Ursula R., Bridge of Weir, Renfrewshire.) “...Very good, excellent, very helpful, very reasonable...” (Margaret H., Kings Norton, Birmingham.) “...Excellent friendly service with staff who have an understanding manner and knowledge of your illness...” (Edward F., Filton, Bristol.) “...Excellent knowledge of the disease, was made very comfortable...” (Ellen N., Wallasey, Wirral.) “...I am quite pleased with the service I have received from Medi Travelcover, but I feel other companies victimise cancer sufferers...” (David R., Yardley, Birmingham.) “...have been so helpful, I can’t believe how easy you made it for us! Greatly appreciated, can’t thank you enough!...” (Lindsay L & Mark W., Chaplehal, Airdie.) “...It was a relief to find a company that insured on the medical facts rather than the illness itself as we found most others did. We found Medi Travelcover easy to talk to and understandable. We both can’t thank you enough for your help...” (Wayne & Felicity S., Tonbridge, Kent.) “...this company gives me a sense of security that they understand my condition...” (Samantha T., Swindon.) “...The personal touch rather than talking to an operator at a computer. Many thanks to you - I am now looking forward to going away without the worry of not being fully insured...” (Dorothy R., Beverley, E.Yorkshire.) “...you were far more professional than the other companies we spoke to, thank you for your help...” (Jack B., Lancashire) "...Very pleased with the prompt service and especially would like to thank S and the other staff..." (Florence W., Llanelli) "...The service was excellent and keep up the good work. It gave us peace of mind to know there are people who care and can provide us with the chance to have a good time and good memories. Thank you all..." (Roisin C., Co. Armagh) "...Staff are excellent. After speaking to several companies who would not insure David and who did not sound very understanding it was comforting to speak to someone who did. They are extremely helpful and considerate. Gold star deserved!!..." (Margaret C., Derbyshire) "...Have already recommended you to a friend and also passed your details to the Macmillan nurse at Sandwell Hospital who was delighted with the information..." (Tipton, W. Midlands) "...As a family we were very pleased to find a company that provides insurance for people with cancer. It is so important to be able to go on a holiday at a time like this..." (Yvonne E., Tonyrefailporth, S. Wales)
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Copyright © 2007-2016 Medi TravelCover Ltd Designed & Maintained by: ICT Dynamics Ltd.
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A poem from Costa del Sol:  “We’re looking at the shining sea   Brenda, Cynthia & me The sky above’s a perfect hue   A truly Mediterranean blue It’s due to you I’m having fun   With two good friends here in the sun Insurance brokers hear my plea   While considering the SMALL ‘c’ Please remember I’m still me...” (Barbara M., Oxford) “...a massive thank you for insuring us to go to Florida. Magical Disneyland is as wonderful as it sounds. Joshua swam with Dixie the Dolphin on his twelfth birthday, we have never seen him smile so much, he loved every moment of it as you will see in the photo we are sending you. Our memories will last for ever & ever and all of us shed so many tears for our precious son whom we adore so much. With his photo you can put a face to a name..." (Paul, Karen & Joshua S., Malpas, Newport.) "...We experienced an uncaring attitude with many other companies we contacted prior to yours. A terrific service, thank you..." (Doreen B., Grangemouth, Sterlingshire.) “...thank you for understanding a condition and taking it in the right context. Otherwise our trip would have been cancelled if we did not have full cover...” (David & Caroline S., Odiham, Hampshire.) “...expecting getting insurance for Ross to be a nightmare - you have made it the easiest thing I have ever done. Thank you...” (Lindsey McC., Blackwater, Camberley.) “...A life line for people in my position. Thank you...” (George & Marjorie McK., Spital, Wirral.) “...It has been a pleasure to speak to friendly, knowledgeable staff who have provided excellent service in the past and for our forthcoming trip abroad. I have told many people about Medi Travelcover and have given your number out to several people who might need your service in the future..." (Sharon P., Southsea, Portsmouth.) “...we felt you treated Darren as an individual, not just another person with a brain tumour! He is a fit individual at the moment. We felt you treated him with respect and dignity - thank you! ...” (Darren & Alison P. Ryde, IoW.) “...after having high quotes and two outright rejections I was a little tearful and apprehensive - your manner and obvious knowledge was so wonderful and uplifting. ...you immediately put us at ease and understood that the quality of mum’s life was important...” (Christine F., Leeds.)
We would like to share some of the comments and a few of the many postcards that our customers have taken the trouble to send us from their trips around the world. There are also extracts from letters, e-mail & feed-back forms. As we need to protect the identity of our clients for reasons of confidentiality, chartered accountants Messrs. Bryant & Co have independently verified all comments and quotes to ensure authenticity and accuracy. Names have been abbreviated or obscured from scanned images. Some quotes... “...I wanted to write to thank you for your help during our phone call. Even though I am finished with most of my treatment and have a healthy prognosis, I still found listing and discussing all of my details so many times over the phone very difficult, and so I was very grateful for how much more pleasant it was talking to you. Your professionalism, sensitivity and understanding of cancer treatments (and the complications that may arise from them) made my phone call with you the most positive one by far. I thought that you might not realize what a difference speaking to someone with your expertise and kindness can make, and so I wanted to write to tell you...” (Christine Y., Teddington) "...our holiday will be remembered as the latest of many special times we have all had together and made possible by your efforts on our behalf..." (Elaine & David G., Lanark) “...You were the only company willing to help us. I had promised to take Bradley to Disneyland when he was very sick and it was looking like we would have to disappoint him. Thank you...” (Michael & Sharon B., Copthorne, W.Sussex.) “...Really reassuring and friendly - rare for an insurance provider!! Many thanks...” (Frances P., Kingston upon Thames.)
“...Great service, lovely people, excellent!!...” (Dawn D., Aberdeen.) “...To get insurance cover for my son was done in an exceptionally short space of time. All advisors I spoke to were extremely friendly and professional. One of the advisors asked me ‘how I coped with it all’ which not many people ask! And that made me feel quite proud of myself. I am so impressed with this company that I have their phone number on my mobile so that if anyone wants insurance in difficult circumstances, I will tell them about Medi TravelCover...” (Gina H., Bedisford, N. Devon.) “...Of the specialist companies we contacted Medi Travelcover was the only one which didn’t immediately subject us to the standard checklist. We were spoken to as individuals and given the time to clarify our circumstances. The whole process was dealt with speedily and with great kindness...” (Francis & Margaret C., Bishop Auckland, Co. Durham.) “...one hundred percent for the patient and not just out to make money from people’s unfortunate medical conditions...” (Bobbie W., Grimsby.) “...The quality of service has been excellent. Friendly, empathetic yet extremely knowledgeable and professional staff. Thank you for going the extra mile to help us at short notice in a difficult situation...” (Neil & Patricia S., Lisvane, Cardiff.) “...she was brilliant from the very first phone call, without her help I am sure we would not be going on holiday with the peace of mind we now have. Thank you once again for making our family holiday possible...” (John & Elisabeth C., Offerton, Stockport.) “... Customer service is amazing, thank you for being able to insure me, you’ve made my life...” (James B., Ipswich.) “...Excellent service, well informed, friendly staff. Made me feel ‘normal’...” (Denise C. Leeds.) “...overwhelmed with every aspect of  Medi Travelcover.  Within one  day you  made a long a  waited  holiday  a reality. Thank you!...” (Sally P., Aveley, Essex) “...Thank you for your kindness and prompt attention... (William & Patricia M., Beckenham, Kent.) "...I would like to thank you for making our holiday more enjoyable by getting the insurance. It has taken a lot off my mind because we would have gone without it...” (Terence P., Ramsgate.) “...Gave every confidence and satisfaction for the journey ahead, and would like to thank you once again for all your help..." (Shauna D., Dumbarton.) “...excellent service, without you it would have been difficult for us to go to the USA. Thank you...” (Jeffery & Margaret H., Worksop, Notts.)
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“...Refreshing! Well trained staff, good product!...” (Joseph & Chiquita H., Edinburgh.) “...Your company doesn’t exploit clients suffering from cancer,  your  premiums are fair which  enables  everyone affordable insurance to go on holiday. Thank you very much...” (Jennifer G., Walker, Newcastle upon Tyne.) “...Excellent communication skills and empathy shown by staff...” (Maureen & David W., Cheltenham.) “...were  understanding  and  nothing was too  much trouble,  I  could not and never  have had  better service...” (David & Jean R., Faradon, Chester.)      “...it has given me peace of mind...” (Helen N. & John K., Addlestone, Surrey.) “...It was a great comfort to speak to your staff who were very knowledgeable and understanding about my illness. They provided me with the travel insurance I needed for which I am so grateful after having such a negative response from other companies...” (Edith T. Carrickfergus, N. Ireland.) “...couldn’t fault anything about the service we received. Just wish more companies could be like yours. Trying to get insurance for people who have cancer is a nightmare...” (Jeff & Alison W., Ditton, Aylesford.) “...I didn’t realise taking out holiday insurance for my son would be so difficult or I wouldn’t have thought about going on holiday. Thanks to you, I now know it’s possible and will feel comfortable travelling in the future...” (Helen S., Holbrook, Derby.) “...Your staff were extremely helpful, many thanks to them...” (Charles & Patricia H., Kettering, Northants.) “...Since contacting Medi Travelcover the empathy shown towards our situation has been faultless. The company should be proud of the excellent manner that they have...” (Roy & Jean H., Chadwell St Mary, Essex.) “...It was wonderful to be able to talk to people who knew about chemotherapy etc. and so avoiding having to go into long explanations...” (Kenneth & Sarah F., Brackley, Northamptonshire.) “...At a difficult time there was help at the end of the phone and extremely patient staff...” (David & Pamela F., High Littleton, E. Somerset.) “...I am so pleased with the service I have recommended Medi Travelcover to our new hospital and two clinics...” (Kathleen H., Wishaw.)
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“...Having contacted several other companies and been through their standard questionnaire I reached something of a block regarding prognosis. Your company was much more realistic - how am I feeling now? - Giving a much more realistic analysis of the condition...” (Margaret W., Exmouth.) “...You were one of two companies prepared to consider my insurance requirement. The others said ‘no’ on the mention of lung cancer and showed no interest in my current state of health, which appears good for the condition that I have...” (Peter B., Seascale, Cumbria.) “...a big thank you to you all for your expert help and consideration in making my son’s dream holiday come true...” (Jason & Lorraine S., Sutton Coalfield.) “...We found you all very helpful and very fast in arranging insurance...” (Peter & Carol A., Cheshunt, Herts.) “...We found your staff member we dealt with to be most helpful and understanding...” (Ivan & Elizabeth M., Ealing, London.) “...I have the utmost confidence in the way you have dealt with my problems and the understanding you have shown...” (Peter T., North Shields.) “...Taking everything into consideration, I would like to thank you for making this as painless as possible...” (Gertrude B., Llandaff, Cardiff.) “...excellent service you could not have been more helpful...” (Tom F., Ayr.) “...Thank you, much appreciated and the stressless holiday I can now have due to your insurance cover is so helpful. The manner in which you have dealt with this is excellent...” (Jane B., Margate, Kent.) “...I was very happy with the service you provided, right from the first phone call. At no time was I rushed or made to feel a nuisance, all my queries were answered sensibly and intelligently. My consultant and staff have made a record of your company for future patients who may require insurance...” (David & Beryl A., Kings Lynn, Norfolk.) “...very friendly, caring and professional...” (Debra McD., Sittingbourne, Kent.) “...I was pleased you understood the advantages of a holiday after a long period of treatment, and would insure one for it...” (Sara M., Bishops Stortford.) “...Extremely remarkable to find such help and assistance...” (Faye N., Droylsden, Manchester.) “...Very prompt attention. Excellent at returning calls and correspondence..." (John N., Netherlee, Glasgow.)
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“...I will certainly recommend this company to others in a similar situation as service was faultless and really easy to organise. Top marks all round “ thanks to everyone...” (Kate D. & Ursula R., Bridge of Weir, Renfrewshire.) “...Very good, excellent, very helpful, very reasonable...” (Margaret H., Kings Norton, Birmingham.) “...Excellent friendly service with staff who have an understanding manner and knowledge of your illness...” (Edward F., Filton, Bristol.) “...Excellent knowledge of the disease, was made very comfortable...” (Ellen N., Wallasey, Wirral.) “...I am quite pleased with the service I have received from Medi Travelcover, but I feel other companies victimise cancer sufferers...” (David R., Yardley, Birmingham.) “...have been so helpful, I can’t believe how easy you made it for us! Greatly appreciated, can’t thank you enough!...” (Lindsay L & Mark W., Chaplehal, Airdie.) “...It was a relief to find a company that insured on the medical facts rather than the illness itself as we found most others did. We found Medi Travelcover easy to talk to and understandable. We both can’t thank you enough for your help...” (Wayne & Felicity S., Tonbridge, Kent.) “...this company gives me a sense of security that they understand my condition...” (Samantha T., Swindon.) “...The personal touch rather than talking to an operator at a computer. Many thanks to you - I am now looking forward to going away without the worry of not being fully insured...” (Dorothy R., Beverley, E.Yorkshire.) “...you were far more professional than the other companies we spoke to, thank you for your help...” (Jack B., Lancashire) "...Very pleased with the prompt service and especially would like to thank S and the other staff..." (Florence W., Llanelli) "...The service was excellent and keep up the good work. It gave us peace of mind to know there are people who care and can provide us with the chance to have a good time and good memories. Thank you all..." (Roisin C., Co. Armagh) "...Staff are excellent. After speaking to several companies who would not insure David and who did not sound very understanding it was comforting to speak to someone who did. They are extremely helpful and considerate. Gold star deserved!!..." (Margaret C., Derbyshire) "...Have already recommended you to a friend and also passed your details to the Macmillan nurse at Sandwell Hospital who was delighted with the information..." (Tipton, W. Midlands) "...As a family we were very pleased to find a company that provides insurance for people with cancer. It is so important to be able to go on a holiday at a time like this..." (Yvonne E., Tonyrefailporth, S. Wales)
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The Queen’s Awards for Enterprise: Innovation 2007. “Pioneering insurance underwriting innovation for those affected by cancer”
Testimonials -   Cards & Email