We aim to always provide you with a high standard of service, although we appreciate that there may be occasions where you feel it is necessary to make a complaint.
In the first instance, please direct your complaint to InsureCancer, 76 Crooksbury Road, Farnham, GU10 1QD or telephone 01252 780190 or email
enquiries@insurecancer.com. If you are dissatisfied with the outcome, you can refer your complaint to Complaints at Lloyd’s, Fidentia House, Walter Burke Way, Chatham Maritime, Kent ME4 4RN. Tel: 020 7327 5693, email:
complaints@lloyds.com.
The details of Lloyd’s complaints procedure are set out in their leaflet “Your Complaint – How we Can Help” which is available at
www.lloyds.com/complaints. If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to an alternative dispute resolution body. If you live in England, Scotland, Wales or Northern Ireland the contact information is Financial Ombudsman Service, Exchange Tower, London. E14 9SR Tel: 0800 023 4567 or Tel: 0300 123 9123. Email:
complaint.info@financial-ombudsman.org.uk. If you live in the Channel Islands, the contact information is Channel Islands Financial Ombudsman, PO Box 114, Jersey, Channel Islands. JE4 9QG Tel: Jersey 01534 748610; Guernsey 01481 722218 Email:
enquiries@ci-fo.org. If you live in the Isle of Man the contact information is Financial Services Ombudsman Scheme, Thie Slieau Whallian, Foxdale Road, St. John’s, Isle of Man IM4 3AS. Tel: 01624 686500. Email:
ombudsman@iomoft.gov.im.
This complaints procedure does not affect your right to take legal action
