Copyright © 2007-2018 Medi TravelCover Ltd
We would like to share some of the comments and a
few of the many postcards that our customers have
taken the trouble to send us from their trips around
the world. There are also extracts from letters, e-mail
& feed-back forms.
As we need to protect the identity of our clients for
reasons of confidentiality, chartered accountants
Messrs. Bryant & Co have independently verified all
comments and quotes to ensure authenticity and
accuracy. Names have been abbreviated or obscured
from scanned images.
Some quotes...
Photos & Email: “...I wanted to write to
thank you all very much for enabling us to
go to Disneyland Paris. Thanks to your
unbelievable efforts in getting the cover
arranged on a Friday evening, with all the
challenges relating to Sophie’s
circumstances, and then to get the policy
sent to us on Saturday, we were able to set off on
Monday morning. Sophie, her sister Olivia, and of
course my wife, Anne and I had a fantastic time in
Disneyland. And it was all thanks to you. What you do
at Insure Cancer has really made a difference, as we
would not have been able to enjoy this trip without
you...”
(James, Anne, Olivia and Sophie McG., Harrow)
Photo & letter: “...We would like to say a
huge thank you for all your help in
providing insurance cover for Ella. Your
company was the only one willing to
provide cover for Ella as her prognosis
was less than 6 months. We all had the
most fabulous time and have some very
special memories which were only made possible by
yourselves. We can’t thank you enough. I have
enclosed a photo of Ella so you can see how happy
you have made her. Thank you again...” (Jo, Rob &
Ella W., Sheffield)
Photos & Email: "...First may I say on
behalf of my wife Max and I a big
thankyou for your help in enabling our
family to go to Lapland in December..."
Best regards (Mark, Max, Alex & Olivia S., Epworth)
Photos & letter: “...A very sincere thank
you to you and all your colleagues who
worked so hard to arrange the travel
insurance for my recent trip to Spain. I
realise that time was very much against us, but you
pulled out all the stops to make it possible.
“...My husband, son and I had a
wonderful time and we were able to put
my recent diagnosis to the back of our
minds while we enjoyed the holiday we
were so desperately in need of. I enclose a couple of
photos of us having great fun at the port Aventura
theme park and relaxing at the hotel. Once again, I
thank you all...” (Jackie M., Epsom)
Photos & Email: "...I just wanted to write
and say thank you so much for arranging
Travel insurance for Alfie at such late
notice last December. We had an
amazing trip to Lapland... It was an amazing place,
truly magical and such a wonderful trip for us all..."
(Alfie, Rachel & Paul S., Redhill)
Photo & handmade card: “...Thank you
once again for enabling us to enjoy some
special moments @ Disney...” (Elaine,
David, Kim & Adam G., Lanark)
Photo Collage & note: “… This couldn’t
have happened, without your help. Thank
you all so much…” (Jean & Rod O.,
Hampshire)
Photos & Email: “… Arrived back today all
safe and sound after a busy two weeks
which we all loved. Thank you to to
yourselves for making this possible for us
in relation to insurance which as you
know is hard to get hold of! A few photos
from the trip attached. I would be happy
to recommend yourselves to anyone in similar
situation…” (David, Max & Harrison G.,
Southampton)
“...We contacted Medi Travelcover Ltd. and were
immediately impressed in the way our telephone call
was answered. It was so different to our
conversations with other companies. We felt we were
talking to somebody who empathised with us at a
traumatic time when we had recently heard about
Ken's cancer, and that there was a depth of
knowledge, which from our experience is unique and
which created a feeling of trust in the Staff who were
dealing with us. It made such a difference speaking to
someone who understood our problem and who
proved to be so helpful. The insurance cover was half
the price of the other companies we had approached,
the service was second to none and we went on our
holiday feeling very relaxed in the knowledge that we
had the necessary insurance cover.
We congratulate Medi Travelcover on being voted
'Insurer of the Year' at The International Travel
Insurance Conference in Seville, Spain, and would
like to endorse the recognition given, particularly for
innovation and customer ethos. We will certainly
pass our experience on to people we came into
contact with in similar circumstances.
Yours truly..."
Barbara P.
New Romney, Kent.
"…A year ago I was diagnosed with breast cancer,
which then necessitated having a mastectomy,
chemotherapy, radiotherapy and now a year of
herceptin. As a Medical Professional too, I am well
aware of my diagnosis and possible prognosis, have
faced it head on and life goes on as normal - busy!
I have a daughter, son-in-law and three
grandchildren who live in America and because of my
medical condition was obviously not allowed to travel
to the USA for Christmas 2005 as had been planned.
I was heart broken.
Having now completed my treatment, all but the
Herceptin, the Oncology Consultant allowed me to
travel to the USA in September and I am returning for
Christmas.
However, going to the USA particularly, I needed to
have medical/travel insurance... ...It was also
suggested to me that I telephone a few other
Insurance Companies to see how their quotes
compared. I did as was suggested.
I sat one Wednesday afternoon and telephoned
about seven or eight companies and had to give up.
Most of these calls went through to 'call centres'.
There was absolutely no sensitivity used in asking
the questions about my medical condition, they were
like bullets being fired out of a gun, talk about being
put through 'the third degree', including the question
'have you been diagnosed as being terminally ill?' I
was prepared for that question but it was not what
was asked but the way in which it was asked. Not
one of these companies offered me an 'excess' as
part of the quote and they were all hundreds, (one
company thousands), of pounds more expensive
than Medi Travelcover. Some companies would not
even give me insurance cover. It is bad enough
having the diagnosis of cancer without being treated
like an alien because of it.
I would like to say a huge thank you and cannot
praise Medi Travelcover enough for all their help, the
sensitive way in which they deal with their clients,
and the comprehensive service they offer....
Yours sincerely..."
S.M.O.
Sandhurst, Berkshire.
"…As a client with somewhat advanced cancer I
cannot speak too highly of the efficient professional
and sympathetic way in which you have provided
travel cover for me for both Canada and Europe in
recent months.
Not only have you alone of the numerous
companies I approached been able to accept the
insurance risk, but you have done so at a relatively
affordable premium in the circumstances.
I wish Medi Travelcover every success.
Yours sincerely..."
Judith C.
Devizes, Wiltshire.
"…Two of the well known insurers I rang were
'company A' and 'company B' neither was able to
help.
'Company C' and 'Company D' were able to offer
cover but their premiums prohibitive and their attitude
was unsympathetic.
All the Companies I rang, apart from your own, were
unsympathetic and dismissive in their attitude
towards my particular needs.
I hope this information will be of some use.
In conclusion I would like to say thank you, for your
helpful friendly and reassuring manner, which meant
that I could go and enjoy my holiday, and I will surely
be contacting you in the future, to cover my NEXT!
Holiday.
Yours sincerely..."
F.S.D.
Poole, Dorset.
[Note: company names have been omitted]
"…I felt I should write to you and your company to tell
you how efficiently your whole organisation has dealt
with me.
You thoroughly investigated my case, which no other
company had offered to do, and I have rung over 15
companies whilst I have been trying to get cover for
my trip.
Everyone I encountered in your customer services
department have an excellent knowledge in the field
that you specialise in. I found that very comforting
when I had to try to explain the problems to you.
I feel that you give a first class service at very
competitive rates, and finally I would have no
hesitation in recommending your company to anyone
who needs travel insurance.
Once again, thank you for all your help and support, I
remain,
Yours truly..."
Brian F.
Warburton, Cheshire.
"…After having been treated for lung cancer which
was diagnosed in January 2006, I found it almost
impossible to obtain insurance cover at an affordable
price. In one instance I was quoted £3000 which did
not include any excess insurance. For a much
needed holiday in Spain, I felt this was astronomical.
I don't think that many Insurance Companies are
sensitive enough to realise that having to endure
cancer treatment is in itself extremely stressful
without being stigmatised as a result.
However, in Medi Travelcover, I found the staff very
professional, sympathetic and extremely efficient in
dealing with all my needs. I did not have to wait long
for an insurance quote and found that Medi
Travelcover offered more reasonable quotes than
any other Companies I had tried to contact. A
company which specialises in ensuring that Cancer
patients are treated with respect, fairness and dignity
is much needed and with Medi Travelcover I found
just that. I would certainly recommend you to anyone
else in a similar position and thank you for all your
assistance.
Yours sincerely..."
Eunice D.
East Kilbride.
"…The service I received from yourself with regards
to my insurance was very good. Your staff were very
polite and understanding. Your quote was the
cheapest insurance quote I could get from the very
few people who would insure me.
I would definitely use your company again.
Yours sincerely..."
John S.
"…Further to your recent letter, thank you, yes we did
have an enjoyable holiday thanks to the fact that we
were able to get travel insurance cover for my
husband's prostate cancer from Medi Travelcover.
I was relieved to find the company when searching
for possible companies. I had had a couple of
ridiculously impossible quotes, one off the web,
another by phone, far too high to even contemplate
and yet neither had really gone into my husband's
case history. So I was particularly pleased that Medi
Travelcover seemed to treat each case individually.
I particularly felt the need to speak with someone
understanding & considerate who was
knowledgeable rather than complete a form or
answer an uninterested & bored voice on the phone.
It helped that that person knew of the possible
operations a cancer sufferer might have had and the
medication taken, and that she explained the process
of getting the consultant's report etc.
Unfortunately the consultant then went on holiday
and attended a course so time was fast running out
to get a quote in time but once he had eventually
completed the form & faxed it to your office, things
really moved quickly as you were able to get a quote
the very next morning and phone me with it. We were
so grateful that you could do it so quickly & we were
able to go on holiday with peace of mind should an
emergency occur.
In fact none did & we had a superb and memorable
holiday which we would not have done without the
helpful & efficient service offered by Medi
Travelcover.
We would certainly recommend you and would use
your services again.
Yours sincerely..."
Hilary C.
Tunbridge Wells, Kent.
"…Thank you so much for the understanding and
caring way in which you have arranged travel
insurance for my husband who has cancer.
Many insurances including my own yearly insurance
co. 'Company A', just were not interested and most
conversations lasted one minute at the most. The
worst was 'Company B' who demanded £2,395 to
cover my husband for a 10 days holiday. So it was
like a breath of fresh air when Medi Travelcover
actually listened to me and dealt with my husbands
case swiftly and within 3 working days everything
was completed.
So once more thank you for your help and in the
future I know we can travel with peace of mind and
hopefully have many more years of travelling.
Yours faithfully..."
Yvonne I
Sheffield.
[Note: company names have been omitted]
The Queen’s Awards for Enterprise: Innovation 2007.
“Pioneering insurance underwriting innovation for
those affected by cancer”
Testimonials -
Letters